Managed Services: Optus Business, Hastings Deering sign strategic partnership

Optus Business is engaged in a three year whole-of-business ICT contract with Hastings Deering, one of the world’s largest Caterpillar dealer networks, to deliver a range of telecommunications and managed services.

Leveraging Optus’ extensive national and international telecommunications networks, Optus Business will provide a converged voice and data network solution across 50 key sites.

The agreement will include managed security, data protection services, unified communications, a unified contact centre solution and a telephony call-processing system for 2,500 users, and over 1,000 mobile services to Hastings Deering.

John Paitaridis, Managing Director, Optus Business said, “Optus Business is excited to be supporting Hastings Deering’s critical ICT requirements and business operations in Australia and overseas, and supporting the digital transformation strategy for the mining and construction services group.”

“Optus Business is focused on delivering leading ICT managed services to Australian enterprises and government organisations, we are deeply customer centred, and this multi-year agreement with Hastings Deering reinforces our credentials as a leading enterprise ICT partner for critical industry solutions.”

Under the agreement, Optus Business will maintain Hastings Deering’s private cloud and Enterprise Resource Planning infrastructure. The managed service will enable Hastings Deering to reduce costs associated with overheads, at the same time increasing productivity and scalability by delivering round-the-clock monitoring and on-demand support.

Dean Mehmet, Chief Executive Officer & Managing Director, Hastings Deering said: “With rapid changes occurring both in our sector and in technology, Hasting Deering has never wavered from its commitment to make our customers better at what they do.”

“This value is shared by Optus Business, and for the best part of a decade we have invested in our critical ICT platforms and capabilities, empowering our staff to deliver the best customer service in the marketplace.”

Hastings Deering is part of Malaysia-based Sime Darby Industrial Group, and has more than 23 branches, 26 sub-branches and nearly 5,000 employees across Queensland and the Northern Territory.