Lebanon's Touch extends Astellia’s CEM and Analytics solution to 4G Network

Astellia, a provider of network and subscriber intelligence for mobile operators, has extended its existing 2G and 3G monitoring solution within touch, a mobile operator in Lebanon, to encompass its 4G network.

Astellia is hereby monitoring the entire touch network from Radio Access to Core Network.

In a first phase, Astellia enabled touch to successfully improve voice and data QoS & QoE as well as handset and 2G/3G network efficiency. In this second phase, touch will not only be able to optimize its 4G network but also to keep a close eye on their premium customers and roamers thanks to Astellia’s CEM and roaming analytics.

“touch is committed to excellence and constant improvement. Astellia clearly understands our business drivers. We see the successful implementation of the first phase as the perfect foundation for a thriving partnership. We are confident that Astellia will continue to help us significantly improve the quality of service we deliver to our subscribers to maximize both customer satisfaction and profitability,” comments Wael Ayoub, Chief Operations Officer at touch.

“As a complete solution provider, combining a globally proven monitoring solution and unparalleled consulting services, Astellia is very proud to power touch with real-time intelligence to make better informed business decisions,” comments Ali Wansa, Managing Director Middle East at Astellia.