Globe Telecom Continues Service Support as Areas Placed Under ECQ

In light of IATF’s announcement to place Metro Manila, Cavite, Laguna, Rizal, and Bulacan under Enhanced Community Quarantine (ECQ) starting 29 March 2021 until 04 April 2021 due to the surge of COVID-19 cases, Globe assures its customers that it will continuously deliver service support and #ExtraCareAtHome despite the new lockdown.

Globe keeps its digital channels operational 24/7 like GCash, GlobeOne, and Globe At Home apps so customers have access to their needs from replenishing load, tracking of data and promos, quick troubleshooting of issues, even escalation of customer service concerns while remaining safe at home. Download the apps through Google Play Store for Android devices or Apple Store for iOS devices. Using these apps is free of charge.

Safe Options to Load Up

Globe encourages its customers to load safely from home and maximize GCash for their loading needs or any of its partner apps including Shopee, Lazada, Grab, Coins.PH, Puregold Mobile App, Telepreneur, as well as BPI and BDO.

Globe also has offline partners from supermarkets, remittance centers, and convenience stores that customers can check out but highly encourages them to observe social distancing and wear their face masks and face shields. Some of these offline partners include Puregold, SM Supermarkets, Robinsons Supermarket, WalterMart, RD Pawnshop, Palawan Pawnshop, AlfaMart, 7-Eleven, and Ministop.

Ready With Safety Protocols Service Technicians for Globe At Home Customers

For broadband service repairs requiring onsite visits and assistance, Globe At Home's customer field service personnel are on standby to support and assist customers. Customers may request for onsite visit or service assistance using the Globe At Home app, also readily available for download and FREE to use.

Globe technicians are trained to follow strict health protocols, before, during, and after their deployment. Apart from wearing proper protective equipment, technicians are advised to adhere to strict medical checks prior to deployment and to observe a 2-meter distance from customers when they do house calls or installations. View FAQs to know more about the Globe broadband services readily available during the pandemic.

Globe is one with Filipinos in fighting the spread of the virus. The company is committed to support its customers with reliable connectivity and extra protection at home.