Etisalat Digital, Vectramind partner to offer unified patient experience solution

Etisalat Digital has partnered with Vectramind, a global healthcare and communications technology firm, to offer the Firstpass platform to its customers in the region. This is the first time that Etisalat Digital Healthcare will be positioning this solution under its portfolio.

At this year’s GITEX Technology Week, Etisalat Digital hosted Firstpass, a unified patient experience platform for hospitals that helps bring about better insights to customers on their hospital operations, improve patient experience, do better capacity planning, and reduce no-shows to appointments. The solution will be offered to hospitals in the region, starting with UAE and then expanding to Saudi Arabia and other jurisdictions.

Powered by Artificial Intelligence and machine learning algorithms, Firstpass anticipates patient inflows and wait times at every touchpoint and intelligently reroutes patients, streamlining the processes to optimise every moving part in the patient journey.

Firstpass allows patients to have instant access to answers through 24/7 chatbots and a personalised information portal. In addition, it keeps patients in the loop with any scheduling shifts or updates via real-time communications and notifications.

Salvador Anglada, Group Chief Business Officer, Etisalat, said: “Etisalat is pleased to partner with Vectramind to offer the Firstpass solution in the region, starting with the UAE and later expanding to Saudi Arabia and other jurisdictions. At Etisalat, we aim to improve people's lives by use of digital health technologies. We have developed a comprehensive set of healthcare solutions to support the UAE national agenda to achieve a world-class healthcare system that is aligned with Etisalat's strategy of 'Driving the Digital Future to Empower Societies'.”

Dr Murali Krishna Vakalapudi, Founder and CEO of Vectramind, said: “Vectramind aims to optimise the 4 Ps, namely patient, people, provider and productivity, with our flagship product Firstpass, and we are happy to team up with Etisalat Digital Healthcare team and offer this to their clients. This new relationship will bring to all of Etisalat’s clients a tool for enhancing patient experience and productivity across the care continuum.”

Under the terms of the MoU, Etisalat and Vectramind will collaborate and discuss opportunities that may be jointly pursued in the areas of patient experience and the Firstpass product.