Ericsson India Open its Fourth GNOC at Kolkata

In its bid to keep up with the growing business opportunities coming from the Indian region, Sweden based global telecom equipment gear maker, Ericsson has announced the opening of its fourth global network operations center (GNOC) in India based at Kolkata. The company already has three GNOCs at Noida, Gurgaon and Bangalore.

According to the press release issued by the company, the new Global Network Operations Center in Kolkata will help Ericsson meet growing customer demand and continue to attract and retain the best talent that India has to offer.

“India’s large ICT talent base and fast-growing economy makes it the ideal place to create a Global Network Operations Center to serve Ericsson’s customers. Kolkata’s standing as a center of commercial and educational excellence makes it a great location for Ericsson’s latest Global Network Operations Center site,” said, Amitabh Ray, Managing Director of Ericsson's India Global Services.

As part of this GNOC operations, Ericsson will be providing, managed services including service and resource fulfillment, proactive and reactive maintenance, alarm and network fault handling, restoration and repair of network faults, problem management and change management, customer problem management, help desks, network planning, design and optimization, application development and support, and operations management.

It becomes important to note that, it is Ericsson which has heralded the practice of services outsourcing in the telecom domain and is serving an array of operators with the help of its three GNOCs. This move further establishes the organization's commitment to power telecom operator's next generation service needs.