E-Governance Innovation | Swisscom Unveils eGovHub

The Swisscom eGovHub supports cantons and municipalities in expanding their cantonal portals and government offices. Thanks to secure identification, electronic signatures and seals, specialised application interfaces and AI, e-government is as convenient and easy as online shopping and e-banking.

With the newly launched eGovHub, Swisscom is helping cantons, cities, towns and municipalities to expand their online portals and government offices. This saves them the expense of costly, custom development projects, and means that they benefit from the Swisscom’s usual quality standards in programming, business modelling, information security and availability.

Processes are connected to the specialised applications and then to the desired applications of other government authorities via the eGovHub communication hub. More than 50 interfaces to a wide range of resident and financial systems, business administrations, geo-information systems and data portals have already been implemented.

In the future, eGovHub will also implement a digital wallet, which is intended for the federal government’s Electronic Identity Card (eID). Users save documents according to the principles of self-sovereign identity (SSI) on their own device and use them independently for other transactions without any need for physical paperwork.

Many years of experience

Six cantons and 550 cities, towns and municipalities already rely on Resolution from the Swisscom subsidiaries i-web and ajila for their e-government and web presence. Customers include numerous cities, towns and municipalities in German- and French-speaking Switzerland with a total population of around three million. In order to meet the new legal requirements in the canton of Zurich, legally valid signatures (Swisscom Sign), seals and sealed receipts for entry and collection are also being integrated into the service portals together with Swisscom trust services.

For example, Zurich cities, towns and municipalities can use their existing service portal as a digital delivery channel for electronic administrative procedures with legal effect.

In order to enable optimal interaction between cantons, municipalities and other public and private institutions, the tried-and-tested products and tools are connected together via eGovHub. This facilitates the integration of new future-oriented technologies into existing portals and enables gradual expansion.

The new e-government service combines the expertise of the following Swisscom subsidiaries:

Ajila AG is a specialist in process digitalisation. It enables authorities to completely digitalise multi-level service processes with a wide range of stakeholders (e.g. various authorities, canton and municipalities, energy suppliers, etc.).

Innovative Web Ltd (i-web) is a web specialist for the public sector and offers a service portal with specialised application interfaces.

Swisscom Trust Services Ltd enables the integration of online identity checks, qualified signatures (Swisscom Sign) and regulated seals or official certificates.

At the Swiss eGovernment Forum in Bern on 25 and 26 March, Swisscom will provide an in-depth insight into the functionality of the newly launched eGovHub.