Digital Transformation: TM Forum Develops an AI Readiness Check

TM Forum, the industry association driving digital transformation through collaboration, has developed an AI Readiness Check which helps communications service providers (CSPs) harness the potential of artificial intelligence (AI) by identifying gaps across six key dimensions of their business: strategy, operations, culture and organization, data, party and technology.

Developed through collaboration between leading players across the telecom industry, AI Readiness Check lets service providers assess at an individual as well as an organizational level, adjust the survey aggregates, and see their results in an AI heatmap at a high-level or drill-down to one of the six dimensions and then 18 sub-dimensions.

“AI Readiness Check offers CSPs a practical first step in starting their AI adoption journey,” said Aaron Boasman-Patel, Vice President, AI & Customer Centricity, TM Forum. “Using the AI Readiness Check, service providers can diagnose areas of improvement with technology or related services. Going forward, CSPs will be able to benchmark their AI readiness against their peers.”

“TM Forum’s AI Readiness Check is paving the way to help the industry prepare for the digital transformation required for network automation and AI,” said Simon Thompson, Principal Investigator AI, Big Data and CX, BT. “By assessing the status of their AI preparedness and then comparing it to their peers via benchmarking, CSPs will have a clear understanding of next steps to take so they can deliver the intelligent operations needed to thrive in a 5G world.”

AI Readiness Check is supported by the following TM Forum global service providers and supplier members: Amdocs, Axiata, BOCO, BONC, BearingPoint, Beyond, BT, China Mobile, China Telecom, China Unicom, Deutsche Telekom, PCCW Global-HKT, Huawei, IBM, Microsoft, Netcracker, Orange, Si-Tech, Tech Mahindra, Telecom Italia and Vodafone.