Diabolocom Taps Ribbon's DCI Solution to Elevate Customer Experience

Ribbon Communications Inc., which helps many of the world’s largest service providers, enterprises and critical infrastructure operators modernize and protect their networks with its state-of-the-art real time communications technology and IP optical networking solutions, announced that Diabolocom has selected Ribbon’s high density Data Center Interconnect (DCI) solution.

The solution enables Diabolocom to seamlessly and efficiently connect its global customers with its Cloud Contact Center Software and proprietary Voice AI solutions. 

Ribbon's DCI Innovation

“Ribbon provides us with a cutting edge solution, coupled with a flexible, customer-first approach,” said Frederic Durand, CEO & Founder, Diabolocom. “Their highly scalable solution enables the efficient transfer of major datasets seamlessly and economically, supporting our mission to help businesses foster customer loyalty and drive growth.”

Ribbon’s DCI solution utilizes its Apollo 9408 compact modular platform  to deliver the industry’s highest density and lowest power consumption optical transport DCI. With up to 25.6T capacity in a 2RU platform consuming less than 0.07W/G, it ensures the smooth, reliable transfer of critical data with low latency and high throughput. Ribbon’s solution also provides unique investment protection, allowing customers to upgrade from 400G to 800G on a single sled using industry-standard pluggables. Additionally, the Apollo 9408 supports advanced operations with gNMI streaming telemetry and OpenConfig data models.

“We’re proud to partner with Diabolocom in revolutionizing cloud contact center and voice AI solutions, said Christian Erbe, Ribbon’s Head of EMEA Sales. “This collaboration highlights our commitment to innovation and to delivering unparalleled performance and reliability as they push the industry forward.”

For over 20 years, Diabolocom has been helping businesses build customer loyalty and driving revenue. Diabolocom's cloud-based Contact Center as a Service (CCaaS) solution, driven by cutting edge proprietary generative AI, provides exactly what today’s customer service and sales teams need—smart automation, empowered agents, and seamless customer experiences. With 8 offices across Europe, the USA, Brazil, and Dubai, Diabolocom is the trusted partner of top brands like Carrefour, Culligan, and Nikon.