Ellijay Telephone Company Taps GOCare for Outage Management

GOCare, a SaaS provider of digital customer experience solutions for broadband service providers (BSPs), announced that Ellijay Telephone Company (ETC) is launching GOCare OutageIQ™ for networking monitoring and subscriber communications for unplanned outages and routine maintenance.

ETC is focused on identifying outages in its network and proactively sending real-time notifications to its subscribers impacted by service disruption events such as fiber cuts, weather, as well as maintenance activities. These notifications are exactly the type anticipated by the FCC in its Resilient Networks proceeding and are designed to reduce calls into the contact center, reducing ETC's operational costs and frustration for subscribers.

Building on successful deployments using GOCare Messenger, GOCare's new OutageIQ broadband events intelligence and network outage solution is the industry's most flexible and comprehensive. GOCare OutageIQ is used at ETC to optimize customer engagement with proactive and fully automated notifications. OutageIQ supports all broadband technologies, including ETC's fiber and hybrid fiber coaxial broadband network.

Ellijay Telephone Company Taps GOCare for Outage Management

"We are partnering with GOCare because they share ETC's commitment to best-in-class customer experience," said Jason Smith, Chief Operating Officer at ETC. "OutageIQ is the optimal network outage management solution, providing flexibility and automation, and works seamlessly with our CommSoft billing system and Calix broadband network."

"GOCare and ETC share a vision that consumers value transparency in their service providers," stated Rick Perkins, co-founder and CTO of GOCare. "ETC joins a growing list of BSP leaders that proactively notify their subscribers when service is interrupted improving the subscriber perception, their overall experience, and reducing the spike in inbound calls which unnecessarily burden call center staff."