Alepo Launches Global Technical Assistance Center, Forays into Managed Services for CSPs

Making its foray into the managed services segment, Alepo, a global provider of core network and IT software solutions for communications service providers, has launched its Global Technical Assistance Center (GTAC) and new Managed Services portfolio for its communications service provider clients.

With a full suite of technical and business support services, including systems integration, monitoring, business consulting, and more, Alepo is well-positioned to serve the dynamic needs of communications service providers in today’s data-driven global marketplace.

Client success and a renowned quality of service in support have long set Alepo apart from other and larger technology providers and have attributed to Alepo’s long-term, multi-deployment partnerships with leading CSP groups like Orange and Digicel. Alepo made the decision to bolster its support services with the creation of GTAC and a complete managed services portfolio in response to a growing demand for advanced technical and business skill sets and subject matter expertise, especially in mobile broadband, LTE, virtualization, and Carrier Wi-Fi networks.

“In today’s telecom industry, marked by a constant evolution in technology, market pressures, and customer expectations, operators are leveraging technical assistance and managed services not only as a way to cut OPEX, but also as a way to extend the knowledge and skill sets of their internal technical and business teams,” said Atul Ajmani, Unit Head at Alepo. He added, “With Alepo GTAC and Managed Services, our operator clients are able to readily ensure network high performance, plan for ecosystem changes, build a better customer experience, and create executable strategy for data monetization and market differentiation.”

Alepo GTAC

Alepo’s Global Technical Assistance Center (GTAC) is Alepo’s in-house technical services department that builds upon the technology maker’s renowned support services. Alepo GTAC comprises of a team of skilled and experienced support professionals and engineers who provide immediate response, technical assistance, and implementation services to existing Alepo clients. Alepo GTAC offers convenient, multi-channel, 24 x 7 x 365 support in many languages. All Alepo clients are able to subscribe to GTAC on an annual or multi-year basis.

Alepo Managed Services

Alepo’s Managed Services offerings furnish communications service providers with the proven expertise and manpower to deliver on today’s most pressing challenges and opportunities that surround their businesses, technologies, and customers. Equipped with a diverse and talented team of subject matter experts, business analysts, system and network engineers, and systems integration specialists, Alepo serves its clients with best-in-class managed services.

With Alepo as a strategic “All Things Data” technology partner, communications service providers gain the assurance of a mature and established technology vendor that can confidently help them to optimize their networks, save costs, evolve to new IP-based technologies, generate a rapid ROI, and deliver the most compelling data services and customer experiences.

Alepo Managed Services may be packaged in any combination and purchased on demand to best suit each operator’s individual and timely needs. Alepo Managed Services include the following –
•Alarm Monitoring & Handling
•Performance Monitoring
•Backup & Archiving
•Disaster Recovery
•Batch Billing Quality Checks
•Marketing, Product & Promotions
•Voucher Management
•Planned Activity Management
•Application Admin
•Database Admin
•System Admin
•Onsite Handholding Support
•Service Fulfilment Coordinator (Offsite)
•Reports Management
•Security Audits
•Solution & Integration
•Change Request Bucket