By Zia Askari | TelecomDrive.com
As Next Generation Telecoms community look for better ways to enable greater level of profitability – delivering higher level of customer satisfaction becomes the best option. This is where Canada based TIERONE can reinvent testing capabilities for operators in order to enable better level of customer satisfaction for their customers.
Ontario, Canada based TIERONE is an IT Solutions organisation serving global customers and offering end-to-end (“order-to-cash”) solutions for the Telecommunications and Media industries.
Rick Sawicki, Founding Partner & Director, TIERONE was in India recently as part of a special initiative ‘Mission to India’ by Information Technology Association of Canada – ITAC.
Speaking on the way TIERONE is targeting India, Rick said, “India is a large market and one of the fastest growing markets. We are trying to target the telecom service provider community in India. Our RCATSONE offering can innovatively transform the testing capabilities for telecoms here,” he informed.
RCATSONE – all about Testing Driven Profitability
At a time when Indian operators face a lot of issues around call quality getting diminished and many times resulting in call drops – a testing solution like this can enable operators to increase their network performance and deliver more satisfaction for their customers.
RCATSONE – is a solution that is next generation-ready network testing, validation and reporting offering for the telecoms community. With its integrated service packages, operators can remotely test their network’s performance in real time with accuracy, identify and resolve network issues faster and monitor customer usage patterns.
“This is quite a unique offering from our side – it can provide wireless test capabilities from a user perspective. It uses hardware probes and it uses centralized server and offers service provides a very easy way to test their network from service quality standpoint and also it provides them with a large volume of testing capabilities. We have designed this solution in way, so that operators can monitor their network without the human intervention – it can run millions of test a day,” he explained.
The company is looking forward to work with local system integrator in India who can work on the above solutions and cater to the Indian telecom market. “This is a critical market and we are looking at system integrators in India that can add value to what we are offering, ideally we look at synergies that can help us as well as our partners to grow together,” he added.
Catering to its global list of customers – TIERONE delivers a complete range of products and services, ranging from technology products, consulting and services, and application development and maintenance.
As India is a vast geography with operators having multi million customers – a solution such as RCATSONE can surely add value to an operators network and help them towards enabling better network diagnostics in a more efficient manner.