SOTI MobiControl and SOTI Assist Ensure that 600 Remote Workers Have the Mobile Tools and Software to Deliver the Best in Patient Care
St. Croix Hospice, which delivers hospice services in the home of patients with life-limiting illnesses, relies on mobile technology to empower its more than 500 employees across 20 offices throughout Minnesota, Wisconsin, Iowa, Kansas and Nebraska who travel to provide care to patients in their homes.
However, with the company’s three-person IT department managing hundreds of different apps on workers’ devices, troubleshooting and solving both hardware and software problems remotely was a difficult, time-intensive problem.
To implement remote support capabilities and decrease worker downtime to improve IT team productivity, St. Croix Hospice turned to SOTI, the world’s most trusted provider of mobile and Internet of Things (IoT) device management solutions. Through the enterprise mobility management (EMM) solution, SOTI MobiControl, and SOTI Assist, a remote help desk solution optimized to fix mobile device problems, St. Croix Hospice’s IT department is now able to manage the mobility needs of its workforce.
Through the SOTI ONE platform, St. Croix Hospice ensures that each worker has the right set of apps on their device and that apps can easily be updated and installed without worker downtime. In addition, the company’s IT department can now solve device and software issues in just minutes through remote access to each device – all while being HIPAA-compliant.
“Working with SOTI improved our productivity and efficiency,” said Brian Wisniewski, IT Director at St. Croix Hospice. “Previously, our IT department was experiencing 20 to 30 support calls per day, which were lengthy and frustrating to team members on both sides of the phone. Now, thanks to SOTI, we are able to solve device issues anywhere, in just a few minutes, which will save hundreds of hours per year and allow our remote teams to provide the best possible care to patients without having to worry about their technology working properly.”
Wisniewski continued, “Finding the right partner to both improve efficiency and provide us with data privacy and a HIPAA-compliant mobile strategy was critical to our business. SOTI MobiControl ensures that all personal health information that’s stored and transmitted to and from devices is completely secure and private.”
“St. Croix Hospice is a perfect example of how the SOTI ONE platform supports businesses’ critical operations,” concluded Ryan Webber, Director of Enterprise Mobility at SOTI. “With SOTI MobiControl and SOTI Assist, we were able to provide a complete mobile management and support solution that not only saves time and increases efficiency, but also provides the necessary security features that are required by healthcare organizations across the U.S.”