Netcracker Technology has been selected to upgrade and extend its relationship with SmarTone. As part of the agreement, Netcracker will upgrade its leading-edge Revenue Management solution and extend its Systems Integration and Professional Services arrangement with SmarTone.
SmarTone is a leading telecommunications company operating out of Hong Kong and Macau. It provides voice, multimedia and mobile broadband services through its territory-wide 4G network and fixed-fiber broadband services for both the consumer and the corporate markets.
SmarTone’s powerful network, functional eCommerce applications and personalized service delivery ensure its ability to provide the experience that its customers expect.
The upgrade of Netcracker’s Revenue Management solution, which is SmarTone’s primary convergent billing platform, will help the service provider transform its eCommerce business, improve customer experience and futureproof its IT infrastructure.
It also marks a major milestone in SmarTone’s objective to leverage a converged rating, charging and billing platform.
“As a customer-centric company, we deliver outstanding digital experiences to our customers. To achieve this goal, it is critical for us to have the most functional and capable convergent billing solution,” said Stephen Chau, Interim CEO of SmarTone. “By upgrading Netcracker’s Revenue Management solution, we will be able to experience a range of new features to accelerate the order-to-cash process and optimize customer experience.”
With an upgraded Revenue Management solution and an extended Systems Integration and Professional Services agreement, SmarTone can enable more flexible and efficient billing processes. The improved billing solution will also be easier to manage, which will reduce cost and complexity.
“The fast-moving mobile environment across Hong Kong requires operators to leverage comprehensive billing solutions that can simplify operations and provide superior service,” said Loh John Wu, Vice President Asia Pacific at Netcracker. “We are excited to upgrade our solution at SmarTone and help it utilize features that are characteristic of a market leader.”