OnePlus, a global mobile technology startup, and Servify, the personal device assistance platform has launched ‘OnePlus Care’ app to enable customers to self-diagnose their smartphones and avail free pickup-drop service from their home or office, in case of a need to repair their OnePlus devices.
The free pickup-drop service is available across Bangalore, Chennai, Kolkata, New Delhi and Mumbai.
To further provide value to OnePlus customers, Servify is offering a 12 months complementary ‘Accidental Damage Protection Plan’ for all customers buying OnePlus 3 devices. Anyone buying a new OnePlus 3 device in India from Amazon.in can register for this plan within thirty days of purchase by downloading the OnePlus Care app and registering the purchase details on the app.
More details can be found on the Servify Website (https://servify.in)
Elaborating on this customer-friendly initiative, Vikas Agarwal, General Manager at OnePlus India said, “OnePlus becomes the first brand to introduce a comprehensive service app and provide on-the-go customer support experience right from your device and also offer a 12 months complementary Accidental Damage Protection Plan for all OnePlus 3 users. Customer experience is a key focus area and we are proud to offer the OnePlus Care app. We are bringing differentiated superior support structure to our users to elevate their after-sales smartphone experience.”
This association will also enable OnePlus customers to keep their ownership data safe, get proactive service alerts and help them choose the most convenient service mode.
Speaking about this exclusive partnership, Sreevathsa Prabhakar, Founder of Servify said, “While devices are getting smarter, the post-sales experience also needs to get smarter. Our mission is to redefine the device ownership experience for Indian consumers. That is the genesis behind Servify, the personal device assistance platform. We are happy that OnePlus believes in our vision and wants to empower their customers through the OnePlus Care app.”
With a common goal of providing exemplary after-sales assistance to all its customers, OnePlus and Servify are confident that this innovative new platform will bring about an exciting change in the way customers use their favorite devices.