50 percent of Chorus fibre installations completed within a day
New Zealand based Chorus has announced that 50 percent of fibre installations are now being completed within a day.
Previously, connecting to fibre could entail multiple visits from a technician over a period of days. Latest figures show the company has completed around 7,000 installations within a day in December, with customer satisfaction levels rising to 7.8 out of ten.
Kayn Miller, Fibre Connect Workstream Lead at Chorus says the company has designed the new process to focus on customer convenience, making a fibre installation less effort for customers, meaning they only need to be home and take time out of their schedule once during the connection process.
“We know we’ve built a great network out there. Now we’ve removed some of the final challenges of the install process, making it quick and easy to get fibre. It’s a great customer service improvement and means Kiwis don’t have to be put off ordering by thoughts of delays and demands on their time. We don’t want anything deterring customers from making the switch to fibre because we know once they have it, they love it,” Miller says.
“The results so far have been fantastic and we’re now completing more than 50 percent of orders within a day and expect to reach 75 percent by June 2019.
“For retail service providers there are positive follow on effects such as only having to manage and maintain the one order as opposed to going back and forth to get various information,” he says.
While fibre is the fastest form of broadband technology, for areas where it’s not yet available VDSL on the Chorus copper network offers a fast and reliable service.