New solution improves quality of experience and reduces operational costs as part of Globe’s Digital Transformation Strategy
Incognito Software Systems, a global provider of device and service management solutions for digital service providers, today announced that Globe Telecom, Inc., one of the largest and fastest growing mobile, fixed line, and broadband operators in the Philippines, is in production with Incognito’s Digital Home Experience Solution.
With Incognito’s remote management system, Globe will be able to resolve home connectivity issues faster and improve overall in-home customer experience.
“By digitizing and performing remote interactions of call center agents to home broadband users, the Incognito solution will make it easier for service agents to help our customers resolve their problems and continue to enjoy Globe At Home services,” said Francisco Claravall, Vice-President of Product Development & Management at Globe Telecom. “Globe also plans to expand the deployment of the Incognito solution through the addition of new network technologies, onboarding of new devices, and extensions to the proactive care channels,” Claravall added.
“Incognito is proud to be a critical element in Globe’s digital transformation strategy,” said David Sharpley, Chief Executive Officer at Incognito. “Incognito will provide Globe a new level of network visibility across both its fixed and wireless networks to proactively discover and address network issues, often before service quality is impacted.”