Ghana’s BBH selects Convergent Billing and CRM by Alepo to Drive Engaging Customer Experience

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With an Alepo BSS / OSS solution that supports multiple, next-generation data networks, Broadband Home Limited (BBH), a Ghana based company, providing broadband Internet and connectivity services under the brand name, Zipnet, will be able to quickly launch innovative data services and bundles across its 4GLTE, WiMAX and Wi-Fi networks, while streamlining operations and reducing total cost of ownership of the core network.

The Alepo solution enables BBH to launch its highly anticipated IPTV service,ZipTV, aimed at redefining the entertainment experience in Ghanaian households.

Alepo, is engaged in a new partnership with BBH, a broadband wireless access provider in Ghana, to support the growth and evolution of its4G LTE, WiMAX, Wi-Fi broadband services including the introduction of planned IPTV services in Ghana.

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BBH selected Alepo Service Enabler (SE) 9 –Alepo’s convergent charging, billing, and CRM platform – citing its goals of market differentiation with new types of data plans and offers, a more sophisticated customer experience, and streamlined operations across multiple access networks and services.

With Alepo SE, BBH will be able to readily launch innovative prepaid and postpaid data offers for multiple services as well as ensure a rich, end-to-end customer experience at every stage. A highly scalable, future-ready solution, Alepo SE enables BBH to grow its next-generation broadband business, in terms of its revenue, data usage and subscribers, as well as introduce services like mVoIP(IP voice service under the brand name Ziptel) and ZipTV(IPTV service).

“The IPTV market is clearly in an early adoption phase in Ghana. However, BBH has a committed roadmap to deliver innovative and competitive IPTV services to enterprise and residential customers across the country,” said Emmanuel Mensah-Baah, Director of Strategy at BBH, Ghana. “Spurred by the success of IPTV deployments in North Africa, BBH is hoping to replicate the success in Ghana as well. By selecting top technology vendors like Alepo, BBH is well-positioned for fast development and a successful launch of IPTV in Ghana.”

“For BBH, an Alepo-enabled IPTV service is a very compelling business strategy that offers a unique competitive advantage and significant potential for growth,” said Shivani Sardesai, Director Sales for Africa at Alepo. “For BBH customers, the attraction toBBH IPTV mainly lies in its linear channels as well as video catalogue that contain a diverse library of education, documentaries, international blockbuster movies, sports, music, and science programs. Alepo is proud to support Zipnet in pioneering next-generation data services across the country.”