Five9, GENBAND Partner on Real Time Communications Solutions for Contact Center Customers

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GENBAND, a provider of real time communications solutions, is partnering with Five9 Inc., a provider of cloud software for the enterprise contact center market, to offer GENBAND’s Kandy Unified Communications (UC), WebRTC (Web Real Time Communications) and Wrapper (pre-developed applications) solutions to its contact center customers.

Five9 delivers a full end-to-end omnichannel cloud contact center solution that enables enterprises to communicate with their customers on any channel, increasing their customer loyalty and satisfaction.

Five9 empowers agents across all channels – voice and digital – and includes sophisticated management applications such as: supervisor desktop to monitor and coach agents, real-time and historical reporting, recording, workforce management, quality monitoring, out-of-the-box and custom CRM integrations.

“More and more, enterprise customers are looking for innovative alternatives to traditional telephones or softphones for their contact center agents and are increasingly turning to WebRTC as the answer,” said Wendell Black, Vice President Global Channels, Five9. “Five9 is pleased to have found a partner in GENBAND with their Kandy platform which delivers scalable and robust WebRTC endpoints for the highly demanding contact center environment.”

Black added, “As a leader in the market providing a unified solution that delivers transformative business benefits, it was critical that we select a company that has a proven history of providing world-class RTC and UC technology.”

“Five9 selected GENBAND and Kandy because of our extensive expertise in delivering cloud-based real time communications capabilities across the globe and the ability to easily leverage our Kandy Business Solutions, WebRTC and Kandy Wrappers to deliver a total solution offering,” said John Ryan, Senior Vice President of the Americas Sales for GENBAND. “As cloud providers of market-tested and proven enterprise solutions, we have many synergies that allow us to deliver state-of-the-art UC services to contact centers globally.”