Samsung has recalled each and every unit of Samsung Galaxy Note 7 that has been sold across the globe as reports of some of them having a battery cell issue surfaced.
Samsung released the Galaxy Note7 in August this year with a host of innovative features but the devices started to shake the internet soon after its launch due to battery issues.
Just two weeks after the Galaxy Note7 launch, the devices were pulled from shelves as the newly released Note7 devices exploded while charging.
Samsung acknowledged the situation and issued the first ever global recall of 2.5 million Galaxy Note7 devices. Although just 35 phones out of 2.5 million Note 7 units were said to be affected, Samsung recalled the devices reiterating its commitment towards consumer safety. The programme was launched immediately after Samsung halted global sales of its new Note.
In an official statement, Samsung said:
“Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.
For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.”
While this recall will be costly for the Korean giant, it will be probably worth it. Samsung has assured the existing customers that all Note7s will be swapped for new phones, regardless of when they purchased them.
The company is putting its best foot forward for the benefit of its customers by replacing the Galaxy Note 7 for free which shows customer’s safety and confidence in its products as its highest priority.