Avaya Drives Digital Transformation for AccorHotels Arena in Paris

When fans of Adele, Celine Dion, Justin Bieber and others attend concerts at The AccorHotels Arena in Paris, they have high expectations for the performance, as well as experiencing such live events in the digital realm and share such content on various social media avenues.

Behind the scenes, Avaya, a global provider of business communications software, systems and services, is helping to ensure the high-tech staging and fan experience meet those expectations by transforming the arena into a state-of-the-art, multi-purpose venue worthy of the biggest names in entertainment and sport.

Guillaume Lairloup, CIO, AccorHotels Arena said, “The AccorHotels Arena hosts over 130 sporting and cultural events a year. With this digital transformation, we want to give performers and fans even more reasons to be excited to visit the AccorHotels Arena, and that means using technology to reinvent the experience and make it as engaging and interactive as possible. Achieving that means being able to adapt to different technology requirements at the drop of a hat to be sure that everything runs smoothly at all times. There are no second chances in show business, and with Avaya we feel we’ve found a class act.”


Avaya continues to set new benchmarks for supporting the fan experience at entertainment and sports venues globally. At the AccorHotels Arena, Avaya is introducing a robust technology network with world-class wireless capabilities including higher capacity and faster Wi-Fi connection with advance security features.

This enables performers and their teams to carry out the huge amount of work behind the scenes for their performances to meet the expectations of fans today. A robust, resilient and agile Avaya network also helps fans at live events share their experiences with those around the world via Twitter, Facebook and Instagram.

Additionally, as media are a critical element of any sports or cultural event today, the Avaya network will help journalists deliver live broadcasts.

With Avaya Networking solutions at the core of the AccorHotels Arena network, Avaya enables the most sensitive applications such as video, telephony and professional audio and video technologies to run smoothly and seamlessly.

Erwan Salmon, General Director, Avaya France, said: “Avaya works with some of the most advanced and highest profile events and sporting venues in the world, including the Sochi Winter Olympics in 2014, the Bell Centre in Montreal, the San Jose Earthquakes’ Stadium in California, and Glamorgan Cricket Club’s SWALEC Stadium in the UK. Sports fans are incredibly passionate, which can make them very demanding customers. We feel strongly our experience working to those high standards has prepared us to deliver not only on AccorHotels Arena’s expectations, but on those of the high-profile performers, media and fans around the world who are relying on Avaya to provide the ultimate experience.”